Inner Path practitioner agreement
Last updated: 12.10.2026.
Operator and status
Žilić Consult, obrt za usluge, vl. Tonći Žilić, Split, Zagrebačka 19; OIB 83543978252; MBO 99364352. info.innerpath.app@gmail.com
Telephone: +385 91 987 6456.
Independent supplier
You contract with clients as an independent business supplier. Keep identity, country, registration, qualifications and tax information accurate. Supply only services you are lawfully entitled to provide. Inner Path listings are non-clinical; do not make medical, guaranteed-result or misleading qualification claims. Approval of a profile does not replace your professional obligations.
Fees and invoicing
The minimum price is EUR 20 per session, including each session in a plan. The platform fee is 20% of the paid session or plan amount, collected through a Stripe Connect application fee. Your remaining share is before Stripe fees and your taxes. The platform fee is included in the client price. You invoice clients for your services; the operator accounts for its fee to you. Any applicable tax treatment must be correctly stated on the relevant invoice.
Connected account
Complete Stripe onboarding and maintain the required capabilities and accurate business details. Payments are direct charges on your connected account. Stripe controls applicable verification, processing and payouts under its agreements. Do not disconnect while unresolved paid obligations remain; disconnection does not extinguish them.
Cancellation and client remedies
Client commercial refunds are 100% at more than 48 hours, 50% at more than 24 and up to 48 hours, and 0% at 24 hours or less. Mandatory consumer remedies override that table. Your cancellation or no-show gives the client a full refund or a genuinely usable plan replacement; expired or undeliverable replacements require an appropriate refund.
Practitioner cancellation charges
For unjustified cancellation of a booked session, the platform charge is EUR 5 where notice is more than 24 and up to 48 hours, and EUR 20 at 24 hours or less or for a no-show. No such charge applies above 48 hours. These charges apply only to bookings made after you accepted this agreement. They are separate from client refunds and ordinary commission.
A charge is reviewed before invoicing. A genuine emergency, documented illness, force majeure or platform failure can justify waiver; provide only proportionate evidence and avoid medical details. You can dispute a charge through the account or info.innerpath.app@gmail.com. Collection is suspended while reviewed. We explain the outcome and do not charge twice for the same cancellation.
Approved charges are payable through a separate Stripe-hosted invoice within 14 days. An unpaid invoice remains an amount owed to the operator. These terms do not authorise us to force your Stripe balance negative or automatically debit a bank account/card. Any future automatic-payment mandate or lawful set-off requires a separate agreement.
By accepting these terms you expressly confirm that you have read the cancellation charges in this section and agree to their application to bookings made after acceptance. During first onboarding the charges are highlighted separately and a distinct confirmation step, separate from general terms acceptance, is required.
Privacy and professional conduct
Use client data only to deliver agreed services, meet obligations and resolve issues. Keep it confidential and secure. Do not export it for unrelated marketing. You are responsible for the legal basis and retention of any records you independently create. Chat is not an emergency channel; normally reply within two business days. Do not record sessions without the necessary agreement and lawful basis.
Visibility, restrictions and termination
Discovery uses client filters, availability, service category, language and price; completed-session reviews can inform client choice. No guaranteed ranking or bookings are promised. We do not offer paid ranking in this release. Report inaccurate profile or ranking information to support.
Match with the selected filters determines which practitioners are included. Within those results, practitioners with an open slot in the requested period appear first. Next comes repeat booking after completed sessions, adjusted for the number of clients; then near-term availability, review ratings adjusted for review count, and years of experience. Ties use a stable order. Price does not automatically determine display order. We do not sell ranking in this release. You may contest ranking decisions through support or info.innerpath.app@gmail.com.
You may stop new bookings and end your participation after resolving existing plans, sessions and refunds. We give reasons and an appeal route for restrictions, subject to legal exceptions. Where applicable platform-to-business law requires notice of terms changes or termination, we observe those periods and exceptions. Urgent restrictions may be necessary for fraud, safety or legal obligations. Mandatory rights and access to courts remain unaffected.
Business user complaints
As a business user of the platform you are entitled to submit a complaint regarding: (a) application of provisions of these terms; (b) technological issues directly affecting your visibility or earnings; (c) platform measures affecting your ability to provide services. Submit your complaint in writing to info.innerpath.app@gmail.com with "P2B complaint" in the subject line. We acknowledge receipt within 2 business days. We aim to resolve complaints within 10 business days of receipt; if resolution requires longer, we inform you of the reasons and expected timeframe. We communicate the outcome in writing. This mechanism does not affect your rights to mediation or access to courts.