Inner Path customer agreement

Status and operator

Žilić Consult, obrt za usluge, vl. Tonći Žilić, Split, Zagrebačka 19; OIB 83543978252; MBO 99364352. Inner Path is the platform operated by this Croatian sole trader. Support, privacy and written complaints: info.innerpath.app@gmail.com.

Telephone: +385 91 987 6456.

The service and your supplier

Inner Path helps adults find independent practitioners, book online sessions and manage payments, messages and plans. Your selected practitioner supplies the session; their business identity, service description, price and applicable terms must be available before purchase. Inner Path supplies the marketplace service.

Coaching, NLP, tarot, astrology, meditation and breathwork are non-clinical services for personal reflection. They are not healthcare, psychotherapy or emergency support. No outcome, diagnosis, cure, prediction or financial result is guaranteed. Contact emergency services for urgent danger.

Accounts and booking

You must be at least 18, provide accurate account information and keep access credentials private. Do not impersonate others, harass users or use the service unlawfully. A booking is confirmed only after successful payment and confirmation of the slot. If a paid booking cannot be fulfilled, we arrange a refund or a replacement you agree to.

Times are displayed with their timezone. Join using your private meeting link; do not share it. Sessions are not recorded by Inner Path. Recording by participants requires the necessary prior agreement and lawful basis.

Price and payment

Prices are in EUR, at least EUR 20 per included session. The total payable is shown before you pay. The practitioner receives payment through their connected Stripe account. Inner Path receives a 20% platform fee from that amount; no additional platform fee is added to the client price. The practitioner is responsible for their service invoice and applicable tax.

Card/payment details are handled by Stripe. We store payment references and status, not full card numbers. Payment authentication may be required. Refunds return to the original payment method where possible.

Monthly plans

A plan provides two or four sessions with the named practitioner during each paid monthly period. The checkout shows the price, session count and renewal terms. Renewal continues until cancelled; cancel renewal through your account before the next billing date. Cancellation stops future renewals without removing rights already paid for.

Unused credits expire at the end of the paid period and do not roll over. This does not remove remedies where the practitioner or platform prevents use. A price or plan change applies prospectively with clear notice and any required agreement, never silently to an existing paid period.

Commercial cancellation

Notice means the time remaining between receipt of cancellation and the scheduled session start. More than 48 hours: full refund. More than 24 and up to 48 hours: 50% refund. At 24 hours or less, including a client no-show: no commercial refund. Statutory withdrawal and other mandatory remedies take precedence.

For plan bookings, an eligible full cancellation returns the session entitlement. A partial cancellation gives a 50% refund of the allocated paid session value, handled by support where a partial credit cannot be used. Do not count a refunded session again as an available full credit.

If the practitioner cancels or fails to attend, the client receives a full refund for the unprovided session, or restoration of the plan session with a usable alternative. Where a restored credit has expired or the practitioner cannot perform, contact support for the corresponding refund. Client remedies do not depend on whether we recover a charge from the practitioner.

Coaching, NLP, tarot, astrology, meditation and breathwork are leisure-related services booked for a specific date and time. The statutory right of withdrawal does not apply to such bookings, in accordance with Article 86(1)(12) of the Croatian Consumer Protection Act. A plan without a scheduled session is not covered by this exception until a specific session is booked. The exception does not apply where Inner Path or the practitioner prevents performance; in those cases the commercial cancellation terms and all mandatory statutory remedies continue to apply.

Statutory withdrawal

For a distance service contract where the statutory right applies, you may withdraw within 14 days after the contract is concluded, without giving a reason. Tell the practitioner or Inner Path at info.innerpath.app@gmail.com using a clear statement; the withdrawal option in the support area is also available. Use of the model form is optional.

Inner Path provides a withdrawal function in the support area of your account, clearly labelled "Withdraw from contract". The function is available throughout the 14-day withdrawal period from the date the contract is concluded. After you submit a request through that function, a confirmation is sent automatically to the email address on your account. You may also submit a free-form written statement to info.innerpath.app@gmail.com; use of the online function is not required.

If at the time of booking you expressly requested that the session begin within the 14-day withdrawal period and confirmed in writing that you understood you would thereby lose the right to withdraw if the session were fully performed, and that request was given on a durable medium in accordance with Article 77 of the Consumer Protection Act, the withdrawal right is lost once the session has been fully performed. If the session has not been fully performed, you are liable for a proportionate amount for the part already provided; Inner Path or the practitioner calculates that amount without undue delay. If you did not provide the express request together with the confirmation at the time of booking, you owe nothing for the part already provided and retain the right to withdraw.

Model statement: “I hereby withdraw from my contract for [service/plan], ordered on [date], booking/reference [number]. Name: [name]. Address: [address]. Date: [date].” Add a signature only when submitting on paper. We acknowledge electronic requests and assess the applicable refund promptly; statutory refund deadlines prevail.

Coaching, NLP, tarot, astrology, meditation and breathwork are leisure-related services booked for a specific date and time. The statutory right of withdrawal does not apply to such bookings, in accordance with Article 86(1)(12) of the Croatian Consumer Protection Act. A plan without a scheduled session is not covered by this exception until a specific session is booked. The exception does not apply where Inner Path or the practitioner prevents performance; in those cases the commercial cancellation terms and all mandatory statutory remedies continue to apply.

Chat, journals and conduct

Chat is available in qualifying client-practitioner relationships. Practitioners normally reply within two business days; chat is not continuous or emergency support. Only participants can routinely read messages; reported messages can be reviewed by authorised staff for the report.

The private notebook is for your own reflection. Avoid entering diagnoses, detailed medical records, third-party information or other unnecessary sensitive information. Export information you need before retention periods expire. The privacy notice describes access, retention and rights.

Complaints and remedies

Send written complaints to info.innerpath.app@gmail.com or the operator’s registered address. Include your booking reference and requested remedy, but no payment credentials. We acknowledge receipt without undue delay and respond to written consumer complaints within 15 days. You may also use the support area.

You retain access to competent consumer bodies, available alternative dispute resolution and courts. Croatian law governs the platform agreement without depriving consumers of mandatory protections in their country of habitual residence. Nothing excludes liability or remedies that cannot lawfully be excluded.

Alternative dispute resolution

If you are not satisfied with our response to a written complaint, you may initiate an alternative consumer dispute resolution procedure before a body authorised by the Croatian Ministry of Economy. A list of authorised bodies is available on the Ministry's website and via the European Commission. For information about available bodies and assistance with cross-border disputes within the EU, use the European Commission Consumer Redress portal at https://consumer-redress.ec.europa.eu/index_en and the European Consumer Centre. Žilić Consult does not currently hold a contract with a specific ADR body; your rights to access independent bodies and courts remain fully unaffected.

Account closure and changes

You may request closure in account settings or by contacting support. Outstanding paid sessions, refunds and plan renewals must be resolved before final closure. Required financial and legal records can remain under restricted access.

We may restrict use for fraud, threats, unlawful content or serious breaches, proportionately and with reasons and a route to appeal unless legally prohibited. We will address outstanding paid obligations. Material terms changes are notified before they apply; existing paid contracts are not retrospectively rewritten.